Customer
Testimonials
October 5, 2012: Korg Guitar Pedal Repair - Massive cooooool
sounds great, thank you so much. Scottie S.
August 28, 2012: Susan, I love the Luxman L-480. It looks
stunning, and sounds absolutely spectacular. What a great job you
folks did. The packaging was first class, and I received the amp here
in Orlando in only two or three business days – that’s absolutely
crazy! Actually, that’s world-class service. I couldn’t be happier.
The next time I’m in the market for audio equipment, I’m coming back
to you. Thanks, Jim P., Heathrow, Florida
June 6, 2012: Just wanted to drop a line and tell you how
happy I am with the Technics SL23 turntable I purchased from you last
month. It was a pleasure dealing with you and the turntable looks
good and works very well. Regards, Stan
April 26, 2012: I received the Marantz 140 today and am happy
to say it arrived safe and sound. I spent a good part of the evening
with it hooked up to the preamp side of my Harman Kardon integrated
amp powering up my '77 vintage Pioneer HPM 150's and will head off
to the rack with a big smile on my face. The amp not only sounds great,
but is a very fine looking unit as well. I am a very happy camper
indeed. Can't wait to hook it up to the Marantz 1152DC that I recently
acquired. Kudo's to you and your staff for the excellent customer
service and your obvious passion for the vintage gear. We will definitely
be doing more business in the future and if anyone asks me where to
acquire or service equipment like this, rest assured that your business
will be at the top of the list. Al O.
March 21, 2012: Everything arrived safe and sound, great packing
job. Thanks for the quick and pleasant experience. Regards, Ken
March 14, 2012: Thank you for the fantastic job you did on
my Nikko 450 Alpha. Andrew B
March 14, 2012: I am very happy with
my purchase of the Empire turntable and wanted to thank you and your staff for
the excellent packing, fast shipping and great service. I look forward to visiting
your store in person in the future. David W., Prince George, BC February
15, 2012: The NAD cassette deck arrived safely today. It is all hooked up
and sounds great with the rest of my NAD components. Thank you for prompt, professional
and courteous service. Robert S., Falls City, Oregon February 11, 2012:
Picked up the belt today Gord, just like to say you have a fantastic store.
Next time I will have to make a little more time to browse. James M February
9, 2012: I put the new stylus in and all's well. No skipping or skating and
working exactly as it should. Thanks so much. It's not often I see such great
after sales service. If ever anyone I know is ever looking for a turntable, I'll
definitely recommend you. Dave M. November 30, 2011: Gordon. I cannot
say thank you enough for the brilliant advice you have given me and that you were
willing to write me back to quickly and so completely. I am further grately that
your advice is so obviously sincere and not tainted by desire to make a sale.
I wish more businesses responded to potential consumers in this manner. I will
consider your thoughts and see what is out there. If I decide to spend more moeny
and am looking at vintage, I will write you back. Have a wonderful day and cheers
to a great holiday season. James September 20, 1011: Hi Susan. I
received the tuner yesterday late afternoon! Thanks for the pro-packaging, it
was absolutely perfect. I hooked it up right away, as you can expect! Everything
worked fine, but the sound was a little bit on the bright side! It's been "on"
since and the sound has eased a lot during the night. Now it is smooth and detailed!
It is a hell of a good tuner, very surprising for a Sanyo! I am very satisfied
with my purchase. Thanks a lot! Michel S. September 17, 2011: Hi
Susan. You've performed the best service I've received in a long, long time THANKS!!!
Best from Calgary, -Rick July 28, 2011: Hi Gord & Susan, Got the
amp & tuner today. They are wonderful. They are in my bedroom, hooked up to a
Sony ps-1 for a cd player, a fully restored Dual 1216 with Shure M91ED, playing
through a pair of Koss M80 plus speakers. The sound is amazing. Thanks for steering
me in this direction Gord. I couldn't be happier. Also, thanks for all of your
effort with packing shipping etc. You guys rock!! Best regards, Rob E. July
18, 2011: Dear Sir/Madam, I am the person who was very happy with the recent
repair of my MiniVox amplification system. (July 8/11). In addition to the e-mail
I sent to the manager of Long and McQuade yesterday (with a cc to your office),
thanking him for recommending your store, I also sent in your address and recommended
your company to one of the people (Steve) at the company that manufactures Anchor
Audio equipment, in California. When I originally phoned they could not recommend
a repair place in western Canada, only Ontario. Steve e-mailed me back today and
thanked me for the reference for western Canada. Thanks again for your excellent
service! Grant H. March 12, 2011: Hi Susan. Just a few words to say
that I'm very satisfied with my Musical Fidelity X-Can v3 headphone amp that I
have received a few weeks ago. Your ad was true... it's a brand new headphone.
The more music I listen to the more the sound is better. I'm very satisfied with
your good service too Susan. Your are polite, honest and professional. Merci beaucoup.
Pierre G. February 25, 2011: Hi Gord and Susan, I picked up the "Sumo
The Nine Plus" amplifier today and wanted you to know how pleased I am. I swapped
it into my main system (replacing a Classe CA101) and all I can say is wow. I
never would have thought that 65 watts of class A power would best the more powerful
Classe, but it did. Thanks for the great amplifier and I really appreciate you
doing a trade/swap deal for me. Truly Kevin P. December 7, 2010: A
couple of weeks ago I googled, "electronic repairs Surrey", & Innovative Audio
was one of the top recommendations. I knew the result I wanted in an entertainment
system, but was intimidated by all the technical stuff to get there. Gord did
an analysis of our system, suggested what was worth keeping, & gave us a great
deal on a previously loved/used Pioneer receiver. However what was most appreciated
was the generosity of Gord's spirit. He's always available to make sure everything
is satisfactory, & is patient without being patronizing, when explaining the technicalities.
Special thanks to Susan for her help in the background. With appreciation from,
Gina November 24, 2010: Hi Susan. I received the Sansui amp. a few
days ago, so shipping to Denmark took 8 weeks as expected. I'm very happy with
the unit, that fits perfectly to my Sansui vintage stereo set. Thanks for friendly
kommunikation and great service! Erik November 24, 2010: Hi Susan.
The dbx unit arrived yesterday, as always safe and sound. I love your attention
to packaging. It’s been running pretty much continuously since noon. I had a couple
dbx expanders in the past, forgot how they could bring the life back to some ‘flat’
vinyl recordings. Happy happy! I see that pre sold – you weren’t kidding! I’ll
probably wait until a good tube based pre crosses my path. Cheers Rod October
16, 2010: Big bald Paul here. Gord I hooked up that beast Luxman FQ-990 and
couldn't believe my ears. I do not know if it is the additional watts or quality.
I really liked the sound from SX-737 but the Lux has jumped to hyperspace so to
speak. Couldn't be happier especially at a buck12. Thanx again Paul September
23, 2010: Hello Susan: What a pleasant buying experience you offer. I am sure
that I'll be delighted and that you will be shipping more out this way. Might
have to go a little further in the future, as we still have the home place in
the Maritimes. After the call from our tenant yesterday, we might just accelerate
our retirement. Once the salt air is in the system, it never leaves! Regards and
many thanks Leon September 15, 2010: Hello Gordon and Susan This
is just a quick email to let you guys and others know of the type of service I've
received from Innovative Audio. I live in Northern BC in a town of about 500 people
and 15 minutes from our major center, 9800 people. We don't have any dedicated
audio stores or even knowledgeable retail people to draw opinions or information
from. After spending about an hour on the phone with Gordon asking at least 100
questions I felt I could trust him. (I have been taken advantage of by an online
retailer, I am cautious) Days later I was the proud owner of a used Mitsubishi
amp/pre-amp combo. The price was reasonable (I'm of Scots heritage and pennies
don't easily slip from my fingers), the shipping and packing was excellent and
any concerns I had were answered. For a mid seventies audio component the visual
appearance was almost a 10 out of 10. There were no pictures of the unit I had
relied on Gordons description, which was a little understated in my opinion :).
From this transaction I would highly recommend Innovative Audio for people looking
for older gear that is in great shape and for reasonable prices. The biggest plus
for me was, the time I was given for questions and concerns. Thanks again Gordon
and Susan, I'll be passing on my great retail experience and your website to my
peers. Sincerely Barry August 13, 2010: I just wanted to thank you
for the fantastic customer service you provide. After speaking with you (Gordon?)
on the phone for almost 20 minutes, you not only solved every one of my wiring
issues, but also answered every question I had ( I know, there was a lot!) with
patience, politeness and incredible knowledge. Again, thank you for being there!
Jim K. - USA August 6th, 2010: I had a speaker repaired by you guys
and it works awesome! Thank you so much for your time and great customer service!
Jesse T - Richmond BC July 26th, 2010: I just wanted to tell you
guys that you should be on TV! I couldn't stop laughing when both myself and my
wife were in on Saturday. The way Gord and Mark work together is nothing less
than pure magic. Thank you for not only top notch service, but the ton of smiles
you gave us over the weekend! Bill and Kay W. - Surrey BC July 23rd,
2010: Hey Gord, just wanted to first wish you a great birthday and to
say thank you again on the repair of my Marantz 4300. Nowadays you simply cannot
find even good service anymore yet you guys go above and beyond to not only make
customers happy, but also making friends along the way. Brian G. - Vancouver BC
June 14, 2010: Hi Gord. Just wanted to congratulate you on all
the work that went into the Sunday sale at your place. It was a great opportunity
to renew old acquaintances, listen to some live music and of course sell some
items. To top it off the weather threatened but did not dampen the sale. Garry
the audio rep didnt sell a thing but still enjoyed himself. That is a good measure
about the atmosphere around the day. Thanks again. Cheers Richard May
29, 2010: I just wanted to mention that you guys continue to impress me. Many
luxury retailers could learn a great deal from you about how to deliver great
service. Regards, Gordon May 18, 2010: Hello Susan, Just a wee heads-up
from Belgium. The amplifier arrived a week ago in excellent order after a brief
hold up at customs, and I finally was able to hook it up today. Magnificent! It
is indeed one of the best sounding amps I have ever heard, and a wonderful unit
to look at on top of that. Currently I am using it as a 2 channel amplifier as
the space it currently sits in isn't too suitable for a 4 speaker setup, but boy,
this sound really fills up the room! Beautiful, beautiful. I am quite the happy
camper! :-) Thanks again for doing all the necessary, dealing with the postage,
and wrapping this so nicely, it really was a pleasure. Cheers, Pieter. May
8, 2010: Hi Susan, The preamp has played all day, I'm a happy guy, thanks.
Tim H. September 29, 2009: Dear Gord and Susan, The Musical Design
Amp and Audio Research Preamp arrived home safe and sound. Thank-you for all your
wonderful work. First impressions with AR SP14 and VT50 were a little disappointing,
so I tried the AR SP14 and Musical Design and things opened up a bit however soundstage
was shallow and timing seemed to be all muddled. Before I went to bed I decided
to let the Musical Design and SP14 cook overnight. The next morning I awoke and
what a transformation!!! Magic!! Everything snapped back into place, soundstage
opened up and timing improved dramatically. I am very happy!! In comparison of
the Musical Design to the Audio Research VT50 they are very similar, however have
different strengths. On snappy Contemporary Music like Dire Straits and Sade the
MD reacts like a 5 litre Mustang very powerful quick and robust which is exactly
what is needed. With Classical and Jazz like Small Orchestral and Diana Krall
the Vt50 reacts like a V12 Jaguar quietly powerful and ultra smooth which is what
is needed. The tubes edge out the transistors in the area of soundstage depth
and natural voice reproduction. The transistors seem to edge out the tubes in
soundstage width and leading edge of bass notes. The Sp14 as it is opening up
complements both amps exquisitely!! Thank-you again for all your superb work!!
Cheers Steve May 6, 2009: Hi Susan, The amp and turner have checked
out. Last night I finally check all the inputs and configurations to prove the
full functionality of the equipment. Thank you for a problem free transaction.
As conversations happen, I will let other know of your company. Sincerely, Craig
April 27, 2009: Hi Susan, I received your equipment today. It will
be Wednesday evening before I have a chance to connect everything up. I will let
you how it sounds and if it all works. These units are replacing a receiver that
failed after nearly 30 years of service. At the time I wanted a higher end receiver
but bought a lower end unit putting my money into speakers. This equipment is
what I wanted then. I am still thinking about a CA 2010 or 1010, but I am sure
I will enjoy this. Please let me know if you get a CA 2010, 1010, CT 7000 or 1010
in. I will think about upgrading if I have the opportunity from a reliable source.
Others think I should be looking at newer equipment but I would be spending 10
times this amount or more and I don't think I would hear the difference. I will
let other know about your great service. Word of mouth is the best advertisement.
Thank you, Craig April 24, 2009: Gordon, Susan, and all who work
for Innovative Audio, I just want to thank-you for the great service you gave
me when I purchased the Kenwood DP-M993 multi disc player form you. In my conversations
with the both of you, you were very warm and friendly and absolutely fantastic
answering all my questions.. The cd player is WONDERFUL. I couldn't be more pleased
with it.. It basically looks like it is brand new but more importantly it PLAYS
like it is new. I was also very happy with how well it was packed for shipping
since it had a trip of around 3000 miles. It was difficult to find this model
since it is one of the few that are compatible with the rest of the Kenwood system
I have. I will not hesitate to purchase from you again. You made me feel like
one of your own and your merchandise is Great!!! Thanks Again Jim - Charlotte
N.C. USA | 