I really felt the need to reach out and thank all the staff at Innovative Audio. I came in yesterday with some vintage equipment and hopes of upgrading to a very high quality piece. I left your store with a bar of gold and it still hasn’t finished hitting me. If it wasn’t for the policy of offering trades and exchanges, I wouldn’t be having the audio experience that I am. At the end of the day, you stepped up to the plate and made me a very happy customer. There is something honest and good going on in your store. Thank you again
Glen D. Proud owner of a beautiful, Pioneer M-22 and a customer from here on in.
First Time Customer
Just want to say thank you Gord, JR, Mark and Edwin for the great service at Innovative Audio. Even the regular customers I met are great to talk with. I found the expertise and advice about vintage audio to be very helpful and the prices to be very fair. I find Innovative Audio – the place and the people – to be inviting, interesting, relaxing and a place I feel comfortable in. I will stop in for my vintage audio fix every time I am in the area.
As for the vintage equipment I acquired, WOW I am so impressed and happy! The sound is amazing. It is just what I have been looking for. It is like hearing my collection of music for the first time again. I have sat and listened for hours already and the impressiveness of the system has made me quite emotional at times.
Awesome! Thank you again.
Bill, Keremeos, BC
The people at Innovative Audio are knowledgeable and very helpful. They also excel in something most companies have long ago abandoned – that is they offer good, old-fashioned customer service! I highly recommend them in every category. Great prices too! You have a customer for life. Thanks.
Scott, Los Angeles, California
Repairs of Linn Sondeck
Just wanted to thank you for the great job you did on my Linn Sondeck power amp. Got it all plugged in over the weekend and it sounds better than ever, not sure if that is the new capacitors or that we haven’t had a stereo for 6 months but, we couldn’t be happier. We also appreciate the way you do business, very competent and with a sense of humour, a real pleasure in this modern age.
Michael, North Saanich, BC
Nakamichi Amp Purchase
I just want to say in LOVE this amp! It arrived in perfect, new like condition. I am totally and utterly blown away by this whole purchase….you guys are top notch professionals! Thank you for such an amazing experience and incredible Nakamichi Amp!!!! It sounds breath taking!
Hi Gordon, I hooked up my repaired McIntosh MAC 4280 that I picked up today and everything works like new – Happy to have it back for the weekend. Thank you for the quick turn around on the repair, much appreciated.
Sansui G-5500 Receiver
Good morning! I Just picked up the Sansui – it’s fantastic. Sound is amazing; the way it’s supposed to sound. You’re right JR – the unit is a beauty. Thanks for a great experience in the purchase and quality product. I’ll be keeping an eye on your site for future needs.
Good Morning, JR
I received the unit yesterday. I loved the way it was packed. Very secure. Really appreciated. Buying a Sansui was actually on my long wish list, and it’s now all real. Thanks to you and Innovative Audio. The unit has some scratches on the top. It’s not that bad. Otherwise cosmetically it’s in very good shape for such an old item. Sound wise, it’s top notch. I am really pleased by the sound it is producing. Thanks,
McIntosh repair and shipment
Good morning Susan and JR. Boy, you guys are quick! The McIntosh arrived this morning. It looks like you did some extras such as changing light bulbs while the tech was there. Great idea and why not. The shipping cost was very reasonable and thanks for adding the foam. Thanks again,
Yamaha CT-810 Tuner
JR & Susan, Thank you so much for the great service on my purchase of a Yamaha tuner. The unit was packed extremely well (Susan you weren’t kidding when you told me it would be packed properly) and the unit was beyond expectation. Thanks for making this a great transaction.
Just wanted to thank you all for the amazing job you did on my amp. I can’t believe how good it sounds. Also thank you for the extra care you took in packaging and shipping my amp.
We have received the turntable – loving it! Looks great, sounds great, packaged so well to withstand the freight. Very, very happy with the whole experience! You run a very well oiled machine, has been a pleasure doing business. Warmest regards,
Carmel, Melbourne, Australia
KEF Speaker Repair
Just a note to say how thrilled we are with the repairs you made to our KEF speakers. Plugged them in and it was wonderful to hear them sounding as gorgeous as when they left the factory. Appreciated!
Gillian and Geoff P.
Service of my NAD amp
Hi JR, Just wanted to say thanks for giving my amp a service… and for showing where the MM/MC switch is and what it does – Doh ! I just listened to a Ghostpoet album and it’s perfect! So so happy to have the amp back – it’s like new!
What can I say thank you so much for looking after me this morning! It is so comforting to know there is honesty bar none in this world of audio. I am looking forward to buying my turntable, pre-amp and CD player plus albums albums albums from you when I return in a few weeks, and the garage sale June 11th! All the best, you will see a lot of me in your store.