Audio Service Department

“The only service center in Canada that I endorse 100% without hesitation is Innovative Audio in Surrey, British Columbia.  We looked into many options for product support in Canada and Innovative Audio is the only facility we’ve investigated where competence and customer service are on equal footing.  I trust them to render fair and objective opinions and have excellent service at honest prices and as such would recommend them without reservation.” Kent English, Pass Laboratories, California, USA

What do we repair and service?

Here is a list of equipment we service – both tube and solid state:

  • Receivers
  • Integrated Amplifiers
  • Amplifiers
  • Pre-amplifiers
  • Tuners
  • Turntables
  • All-in-one components
  • Consoles
  • Cassette Decks
  • CD Players
  • 8-track players
  • Speakers
  • Guitar amplifiers

What don’t we service?

  • Car stereos or speakers
  • Home theater stereo equipment
  • Reel to reel machines

How much will it cost to repair my equipment?

We charge a non-refundable estimate fee of:

  • $40.00 for most units
  • $75.00 for cassette / 8-track players
  • $100.00 for mixing/keyboards, consoles and tube equipment.

This is paid up front when you drop your unit off and afterwards, should you decide to have the repair done, this amount is deducted from your total invoice.

Once an estimate is done we call you with our results and costs. We will not repair a unit without authorization.

Some units will require a further deposit to proceed with the repair depending on parts required to be ordered and/or if the repair exceeds the value of the unit.

If you are unsure if we repair your type of equipment, please do not hesitate to contact us to discuss further.

NOTE: CONSOLE REPAIRS!

Please call ahead if you are wanting a console repair – we have a large waiting list and currently we do not have the space to take them all in. We put your name on a waiting list and call you when it is your turn. Currently the wait time is over 6 months.

Warranty

We offer a full 90-day replaced parts and labour warranty on any and all repairs performed in our shop.

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