“The only service center in Canada that I endorse 100% without hesitation is Innovative Audio in Surrey, British Columbia. We looked into many options for product support in Canada, and Innovative Audio is the only facility we’ve investigated where competence and customer service are on equal footing. I trust them to provide fair and objective opinions, excellent service, and honest prices. As such, I would recommend them without reservation.”
Kent English, Pass Laboratories, California, USA
WHAT DO WE REPAIR AND SERVICE?
We service a wide range of audio equipment, both tube and solid-state, including:
- Receivers
- Integrated amplifiers
- Power amplifiers
- Preamplifiers
- Tuners
- Turntables
- All-in-one components
- CD players
- Speakers
- Guitar amplifiers
- Cassette decks
WHAT DON’T WE SERVICE?
There are certain types of equipment that fall outside our service capabilities. These include:
- Multitrack recording decks
- Walkmans and microcassette players
- Home theatre multichannel equipment
- Reel-to-reel machines
- Car stereo equipment
- Jukeboxes
- Mixers and mixing boards
- Bluetooth components and soundbars
- Consoles
- Video equipment, including DVD and VHS players, 8mm equipment, and video cameras
HOW MUCH WILL IT COST TO REPAIR MY EQUIPMENT?
We charge a non-refundable diagnostic and estimate fee of:
- $75.00 for most equipment
- $100.00 for consoles and tube equipment
This fee is payable upfront when you drop off your equipment. If you decide to proceed with the repair, the estimate fee is deducted from your final invoice.
Once our assessment is complete, we’ll contact you with our findings and the estimated repair costs. We will never proceed with a repair without your authorization.
Depending on the parts required and/or the overall cost of the repair relative to the value of the equipment, some repairs may require an additional deposit before work can proceed. This is particularly applicable when special-order parts are needed.
If you’re unsure whether we service your particular type of equipment, please don’t hesitate to contact us. We’ll be happy to discuss it with you.
IMPORTANT: CONSOLE REPAIRS
We are no longer accepting new console repairs. We will honour our existing waiting list, but once all currently outstanding console repairs have been completed, we will not be accepting any additional units.
WARRANTY
All repairs performed in our shop are backed by a full 90-day parts and labour warranty on all replaced parts and work performed.
WANT THE FULL STORY?
We’ve put together a more detailed explanation of our service department, including what goes into our repair process and how we approach customer service.