We’ve got a secret….. but not for long! (click here for more details)

We are having a listening party – to audition a set of speakers we are selling.  These just might be the biggest speakers we’ve ever had in the store.

ONE DAY ONLY!  Saturday, February 11th from 3:00pm to 5:00pm

IF YOU WANT TO KNOW more you’ll just have to show up with your ears.  We won’t give away the surprise until then!  Besides, we have to rearrange the store in order to get them setup!  They are that humongous!

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THEY’VE ARRIVED….. click here for more details

As previously posted on our Facebook page, we had some McIntosh equipment arrive and they are now available for sale.  Be sure to claim one or all of them, sooner than later because once they’re gone, they’re gone!

All tested, all come with a 90-day warranty. All of them can be demo’d.

All of them can be shipped.   Be sure to check out our FAQ about our warranty if items are shipped.  http://www.iavscanada.com/faq

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Equipment Repairs: Current Wait Times

Updated January 27

WE DO NOT REPAIR:

  1. Multi-track recording decks
  2. Walkmans
  3. Cassette decks
  4. Home Theatre stereo equipment
  5. Reel to Reel machines
  6. Car stereo equipment
  7. Jukeboxes

Currently we are approximately 4-5 weeks until we will be able to look at your unit to estimate and then approximately 2 weeks to repair after you give us your approval. It also depends on whether parts need to be ordered. Expect longer delays if parts need to be ordered in from the USA.  We will keep you posted as these dates change.


We get asked fairly often why the long wait? Well the answer is pretty clear – we have one of the best in-house service companies in Canada. Because of that we have people sending in their treasured pieces from all over North America to be restored, repaired and resurrected from the dead. And the more gear that comes in means the lineup for service gets longer and longer.
The expertise and knowledge required to work on both stereo components and speakers takes a skill set most qualified technicians just don’t have. Some know a little of this and a little of that, but very few can do it all. And that means people send us gear to estimate and repair from all over B.C., Alberta, Washington State and sometimes even from the Yukon and NWT.
Rest assured when your equipment is looked at and repaired by the best then it’s bound to work as it should, requiring far less repeated attempts by “garage” techs to get it right the first time.
Now are we perfect? We like to think so, but we know we’re not – we’re human and do take the extra care and attention to hope that we have handled your repair properly.
Can we predict how long your unit will last after the repair? Nope and we can’t tell you when another repair is required in the future. If we did we’d probably buy a lottery ticket and start on our early retirement!
We have been here for a very long time, doing what we love best and that’s restoring your treasured equipment as fast as we can to ensure reliability and future enjoyment of your gear, but that comes at a cost of taking longer to get back to you. We ask you then, would you rather take your vintage gear to a shop that says we can have it done in a week or one where the reputation is known all over North America and could take up to 2 months but it’s done right. It is a hard decision when your equipment is important to you, but I’d rather go where you can trust it’s done right and have been in business a long time doing only one thing – VINTAGE STEREO EQUIPMENT & SPEAKER REPAIRS!

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Christmas Holiday Hours 2022

Christmas scene

WE ARE CLOSED FOR CHRISTMAS HOLIDAYS FROM SATURDAY DEC 24th and reopen on TUES, JAN 3rd


CLOSED:

Saturday, December 24 through until reopening day Tuesday, January 3rd.  We will not be returning phone calls or emails during this time.


It’s become an annual tradition for us to reflect back on the year and then write a bit about it.

The team here is enjoying their new responsibilities and we have added some new things to our store but at the core of this, is our customers.  We are still amazed at how you have embraced us since our humble beginnings and watched us grow and change and weather anything that has been thrown at us.  Without you, we would have no reason to get up in the morning, come to work, teach and explain in detail all that you have wanted to learn about analogue vintage stereo equipment.  I know we are all still discovering all kinds of ways to bring old equipment to life again and then make it last for many more years!  We always hear customers saying they are grateful for what we do to keep as much of this old equipment out of the landfill – we couldn’t agree with you more! We hope to continue this in 2023 and that you will be right there with us, along for the ride.

From all of us at Innovative Audio, we want to take a moment to wish you a very Merry Christmas and a Happy New Year!

Until 2023

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OPEN on Remembrance Day

We’ll be open for Remembrance Day, Friday – November 11th.  We will observe a moment of silence at 11:00am PST

LEST WE FORGET

 

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ROCK-TOBER SPOOKTACULAR WAREHOUSE SALE

As some may know, we had our Annual Garage Sale in June and it was so great to see everyone again.  So why not do it all over inside!

With that, we are pleased to announce that on Saturday, October 29th (Saturday) we will open our big bay door (access is from the back parking lot) to the public at 10am SHARP and run all day until 4pm. ‘TEE SALE – TURNTABLE, TAPE DECK & TUNER – TAKE IT & GO WAREHOUSE SALE’ just for you – our awesome customers.

There will be deals aplenty on turntable, tape decks, tuners as well as amplifiers, speakers, receivers, audio stands, and so much more.  Everything in the warehouse is as is, where is, some working, some need a little ‘Halloween’ love

To be fair, NO ONE will be allowed in the warehouse until doors open at 10am Saturday morning.

HOPE to see lots of ghosts, goblins and ghouls here!

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Closed for the Canadian Thanksgiving Weekend

It’s the Canadian gobble, gobble weekend! Happy Thanksgiving to one and all!

We’ll be closed for the Thanksgiving Day long weekend from  5:00pm  Friday, October 7th and will reopen on Tuesday, October 11th at 10:00am.

We hope you spend time with family and friends enjoying the turkey, stuffing and pumpkin pie!  Yummy goodness!

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Closed for the Labour Day Long weekend

It’s the most wonderful time of the year!  Well for some of us it might be, but for others it’s a sign that fall is just around the corner.

We’ll be closed for the Labour Day long weekend from  5:00pm Friday, September 2nd and reopen at 10:00am Tuesday, September 6th.

Remember that young ones will be returning to school on Tuesday and for some the excitement makes them forget to watch crossing roads.  And parents PLEASE slow down in school zones!

 

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New & Updated Policies

Effective September 1, 2022 we will no longer be repairing cassette decks of any kind. Unfortunately there are many unknown factors with repairing cassette decks until they are brought up to a certain stage, such as a new belt kit installed to then find out if the motor turns, recording works, etc..  Also it is increasingly difficult to source parts which haven’t been made in years, i.e. capstan rollers, idler tires, motors, etc..  Many units also have plastic parts which have broken, cracked or become brittle and we can’t replace those.

We will repair the decks we have in our shop and fulfill our commitment to those clients, but will not be taking in any new ones.

We are hoping to find a local company that we can refer you to but at this time we haven’t found one.  We will update our website when we do.

We will still be selling cassette decks, but we will pick and choose which ones are viable and worth the investment to do so and have our company warranty on them!

We also have a very large selection of sealed NOS cassette tapes for sale.

 

UPDATED AUGUST 5, 2022

Effective September 1, 2022 our SHOP RATES, which have remained unchanged since 2020 are increasing.  The rate will be $120.00/hr.  Estimate deposits will remain unchanged.

Please note that items brought in for estimate prior to September 1st will be charged the old rate.  Anything received on September 1st going forward will be charged our new labour rate.

 

May 3, 2022

With the announcement from the British Columbian government regarding Covid changes and policy updates (continuing on the merry-go-round), we wanted you to know that at this time our business will still be asking customers to wear their masks in our store.  Though not mandatory, and we won’t turn you away, we are continuing to do our part until we know just where we end up.  Doesn’t hurt anyone and you can continue to curse behind your mask and we won’t know it!

STORE POLICIES:

  1. Just in case you missed it, our NEW store hours are 10:00 am to 5:00 pm Tuesday to Friday, 10:00 am to 4:00pm on Saturday. We are closed Sunday, Monday, and statutory holidays.
  2. As always, any item picked up in-store comes with a 30 day (item priced under $500) or 90 day (item priced over $500) warranty. Turntable purchases come with a 6-month warranty for a item priced under $500 and a 1-year warranty for items priced over $500.
  3. All items are tested and the pictures you see on our website are the actual items we have for sale – no stock photos.  We most likely will not know the history or past usage of the unit unless it is disclosed to us by the previous owner.
  4. We do not sell non-working items. Everything that needs to be repaired will have been done before we put it on the floor for sale. We will disclose any defects, if any, in the item description.
  5. Consignment items come with a 30-day warranty only, regardless of price.
  6. All items can be demonstrated in our showroom to ensure it’s exactly what you are looking to purchase. Should the item not fit your system when it goes home, we can offer to EXCHANGE the item within two weeks of purchase. If there isn’t something currently available that fits your needs, we will return your purchase price for Store Credit ONLY. There is no expiry date with store credit. We do not offer refunds unless an item cannot be repaired, or is deemed too expensive to repair. Then (and only then) we will offer you your money back.
  7. We no longer ship large speakers, but will continue to ship bookshelf speakers.
  8. NEW!!  Consignments are an option for our customers to sell their equipment.  We charge a 30% commission which is deducted from the final price.  If an item is not in clean, ready for the floor to sale condition, we have the right to deduct a minimum $25.00 cleaning fee and this is deducted from the consignment price once the item sells.  This is NOT charged if the items are brought to us in clean condition.  ( *hint, hint*  Bring in your items super clean!! )   If an item requires repair this fee is not charged, but the repair bill will need to be paid before we put the item up for sale on our sales floor!
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