Equipment Repairs: Current Wait Times

Updated January 15

UPDATE:  Currently we are approximately 2-3 weeks until we will be able to look at your unit to estimate and then approximately 2 weeks to repair after you give us your approval. It also depends on whether parts need to be ordered. Expect longer delays if parts need to be ordered in from the USA.  We will keep you posted as these dates change.

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Innovative Records – Open During Christmas Break

 

Mark is going to open THE RECORD ROOM ONLY for your buying and listening pleasure on the following days:

  • December 22 & 23, Tuesday/Wednesday – 10am to 5pm
  • December 24, Thursday – 10am to 4pm
  • December 25, Friday –  CLOSED for Christmas Day
  • December 26, Saturday – BOXING DAY – 10am to 4pm
  • December 27 & 28th, Sunday & Monday – CLOSED
  • December 29 & 30, Tuesday/Wednesday – 10am to 5pm
  • December 31, Thursday – 10am to 4pm
  • January 1, Friday – CLOSED for New Years Day
  • January 2, Saturday – 10am to 4pm
  • January 3 & 4th, Sunday & Monday – CLOSED

There will be many in-store specials for all your listening pleasure, so be sure to check it out, BUT PLEASE NOTE; the showroom and repair section of Innovative Audio is CLOSED.  Mark will not be taking in repairs or selling any products – do not ask as he won’t be able to process any of this. Innovative Audio will fully reopen on January 5th

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Christmas Holiday Hours 2020

Christmas scene

WE ARE CLOSED FOR CHRISTMAS FROM SUN DEC 20th TO TUES, JAN 5th

As the year comes to a close, I usually take some time to reflect what it has meant to me – from the good to the not so good. I am grateful to each of you that has included Innovative Audio in some small way. I am fortunate that our team was able to provide you with vintage audio repairs and sales and look forward to continuing that same dedication as we enter into our 17th year of operation.

As we have done in the past, we close our shop during the holidays to allow our staff some down time to really enjoy the season. As a family-run shop, we want that time to be spent with the ones who get us out of bed every morning and ensure that we are back home in time to enjoy the family moments. This Christmas, maybe more than ever, we need to embrace how fortunate we are to have each other and to enjoy the simple moments in our lives.

With that, I want to thank all of our great customers for a truly awesome year. Our doors still being open is a testament to that dedication of our loyal supporters. We may have been closed for a period of time because of Covid-19, but we reopened again with a  brand new showroom and vinyl room and we appreciate everyone sharing their thoughts on the job we did.

On a personal note I want to thank my dedicated staff who have been with me for a very long time and are the main reason we have the reputation we do. Without you, this job would be that much tougher and I want to say I couldn’t have done this without you. You are an amazing team and I am grateful you a part of this journey. I look forward to continuing to work with you all in 2021.

From all of us at Innovative Audio, we want to wish you a very Merry Christmas and a Happy New Year!

Until 2021,
Gordon

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Black Friday Sale

black friday image

Black Friday Sale! Fri & Sat, Nov 27 – 28!

So, what’s up at Innovative Audio? Over the next two days ALL RECORDS WILL BE 15% OFF! AUDIO EQUIPMENT 20% OFF*!

*Please note that these discounts DO NOT apply to consignment items, or consumables such as cartridges, belts and record cleaners (Christmas is coming and they make GREAT stocking stuffers!)

Don’t know what to buy your better half? Gift Certificates are available in ANY denomination, with NO EXPIRY DATE!

Doors open at 10am Friday morning, masks are mandatory before entering the store, hand sanitizer is available in-store.

sale png from pngtree.com
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Closed to Observe Remembrance Day

We’ll be closed for Remembrance Day, Wednesday – November 11th.  We will reopen on Thursday, November 12th  at 10:00am

LEST WE FORGET

 

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New & Updated Policies

UPDATE:  As of November 1st we require all customers coming into our store to wear masks.

We’re doing something different than other companies – instead of raising prices to recover our losses over the past few months, we’re going the opposite direction and giving all of our customers a break!

  1. We are now posting prices including tax! No more trying to figure out the total price – it’s right there on the tag. This includes all equipment for sale except consignments (items ending in 99¢). It also does not include repairs or record purchases, posters, record art vinyl, turntable parts & accessories.
  2. Just in case you missed it, our NEW store hours are10:00 am to 5:00 pm Tuesday to Friday, 10:00 am to 4:00pm on Saturday. We are closed Sunday, Monday, and statutory holidays.
  3. As always, any item picked up in-store comes with a 30 day (item priced under $500) or 90 day (item priced over $500) warranty. Turntable purchases come with a 6-month warranty for a item priced under $500 and a 1-year warranty for items priced over $500.
  4. All items are tested and the pictures you see on our website are the actual items we have for sale – no stock photos.  We most likely will not know the history or past usage of the unit unless it is disclosed to us by the previous owner.
  5. We do not sell non-working items. Everything that needs to be repaired will have been done before we put it on the floor for sale. We will disclose any defects in the item description.
  6. Consignment items come with a 30-day warranty only, regardless of price.
  7. All items can be demonstrated in our showroom to ensure it’s exactly what you are looking to purchase. Should the item not fit your system when it goes home, we can offer to exchange the item within two weeks of purchase. If there isn’t something currently available that fits your needs, we will return your purchase price for Store Credit ONLY. There is no expiry date with store credit. We do not offer refunds unless an item cannot be repaired, or is deemed too expensive to repair. Then (and only then) we will offer you your money back.
  8. We no longer ship large speakers, but will continue to ship bookshelf speakers.
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Closed for the Canadian Thanksgiving Weekend

It’s the Canadian gobble, gobble weekend! Happy Thanksgiving to one and all!

We’ll be closed for the Thanksgiving Day long weekend from  5:00pm  Friday, October 9th and will reopen on Tuesday, October 13th at 10:00am.

We hope you spend time with family and friends enjoying the turkey, stuffing and pumpkin pie!  Yummy goodness!

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Repair Rates / Deposits Updated

Effective September 1, 2020 we will be increasing our shop repair rates to $105.00/hr

Estimate deposits for stereo equipment and speakers is $50.00 per item. Deposits for tape decks remains at $75.00 & tube equipment stays at $100.00.

Shop supplies are being raised to $8.50 due to increased costs associates with cleaners, solder, lubricants, etc that are beyond our control.

Our last service price increase was in 2015. We appreciate your continued support and look forward to being your number one source for all vintage purchases & repairs.

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Closed for the Labour Day Long weekend

It’s the most wonderful time of the year!  Well for some of us it might be, but for others it’s a sign that fall is just around the corner.

We’ll be closed for the Labour Day long weekend from  5:00pm Friday, September 4th through to 10:00am Tuesday, September 8th.

Remember that young ones will be returning to school on Tuesday and for some the excitement makes them forget to watch crossing roads.  And parents PLEASE slow down in school zones!

 

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Civic Holiday Long Weekend Closure

It’s Canadian Civic Day – Closed August 1

We’ll be closed for the Civic Day long weekend from 5:00pm Friday, July 31 through to 10:00am Tuesday, August 4th.

We hope you get to spend some great time with family and friends. If you want to know more about why we celebrate this day, give this a read. I’m still confused, but I’m going to enjoy the long weekend just the same!
https://www.thecanadianencyclopedia.ca/en/article/civic-holiday

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