WE ARE CLOSED FOR CHRISTMAS HOLIDAYS FROM SUNDAY, December 21st and reopen on FRIDAY, JAN 2nd

Where does the time go?  We hear it often as we reflect on what has occurred in our lives this year.  For some it seems to crawl along and for others it feels like a whirlwind, but what we all know is time marches on and with it comes highs and lows.  We all need to take just a little bit of a break in this crazy season, breathe and know that all those that we’ve met on our journey have had some kind of impact on our lives, be it something big or small like a smile or handshake, a big hug when you needed it or even just someone who’s taken the time to listen or has taken you out to have a great experience.  It’s that time of the year when embracing family and friends both near and far feels right.  For most of us it’s a time of reflection as has always been the case at Innovative Audio.  Why break with traditions?

Some of you who have been into the shop over the past couple of months have seen some changes – we have downsized and are currently occupying only one warehouse space, not two.  There were a couple of reasons for this and mostly it was because of the cost of rent.  We didn’t want to close or move from our location as it’s pretty central in the Lower Mainland, but we had so much stuff just occupying space, so once we cleaned up and out, reorganized and re-distributed everything, it all FIT!!  What a workout to get it all done in a month – many long nights and many helping hands helped to get it done.  So though we aren’t in the corner street-front unit, we are just one more bay over.  So if you see our new tenants in the corner store with their new signage, don’t fret, just walk a few more paces and you’ll see us right where we’ve always been.

All the same equipment you’ve come to expect is in our front store area when you walk in – along with our pickup/dropoff area for repairs, our repair center is bustling away in the back half of the warehouse and not to worry, a larger display of records and CD’s along with our turntables we have for sale is upstairs.  Coming soon will be a ‘higher-end’ display of equipment that we will be able to demo, but more on that when it’s ready.

So everyone who was here before is still here and will be able to look after your needs, except for Susan who will be stepping back and working from behind the scenes for the time being – I think she deserves a huge thank you for all she’s done for the store for over 20 years but I know she’s looking forward to retirement and to some travelling and volunteering.  If you see her in the next couple of weeks, be sure to say your goodbyes and wish her well.

As 2025 comes in an end, we look forward to being of service to all our customers, both near and far, in 2026.  We will strive to continue to provide first class customer service and will always look to you for ways to improve upon that.  We appreciate each and every one of you!

From all of us at Innovative Audio, we want to take this moment to wish you all a very Merry Christmas and a Happy New Year!

Updated December 6

Our store hours are:  Tuesday-Friday 10:00am to 5:00pm and Saturdays: 10:00am to 4:00pm

WE ARE NOT SHIPPING AT THIS TIME.  WE HOPE TO HAVE AN ALTERNATIVE METHOD AVAILABLE IN THE NEAR FUTURE.

We will be closed for Christmas vacation from Sunday, December 21 & reopen again on Friday, January 2nd

WE DO NOT REPAIR:

1. Multi-track recording decks
2. Walkmans / micro cassette players
3. Home Theatre stereo equipment
4. Reel to Reel machines
5. Car stereo equipment
6. Jukeboxes
7. Mixers / mixing boards
8. *NEW* any future consoles.  Anyone on our waiting list will be looked at.

Currently we are estimating approx. 3-4 weeks from today if your unit arrived now.  This is when we will be able to look at your unit to evaluate and then approximately 1-2 weeks to repair after you give us your approval. It also depends on whether parts need to be ordered. Expect longer delays if parts need to be ordered in from the USA.  We will keep you posted as these dates change.

We get asked fairly often why the long wait? Well the answer is pretty clear – we have one of the best in-house service companies in Canada. Because of that we have people sending in their treasured pieces from all over North America to be restored, repaired and resurrected from the dead. And the more gear that comes in means the lineup for service gets longer and longer.
The expertise and knowledge required to work on both stereo components and speakers takes a skill set most qualified technicians just don’t have. Some know a little of this and a little of that, but very few can do it all. And that means people send us gear to estimate and repair from all over B.C., Alberta, Washington State and sometimes even from the Yukon and NWT.

Rest assured when your equipment is looked at and repaired by the best then it’s bound to work as it should, requiring far less repeated attempts by “garage” techs to get it right the first time.
Now are we perfect? We like to think so, but we know we’re not – we’re human and do take the extra care and attention to hope that we have handled your repair properly. Can we predict how long your unit will last after the repair? Nope and we can’t tell you when another repair is required in the future. If we did we’d probably buy a lottery ticket and start on our early retirement!

We have been here for a very long time, doing what we love best and that’s restoring your treasured equipment as fast as we can to ensure reliability and future enjoyment of your gear, but that comes at a cost of taking longer to get back to you. We ask you then, would you rather take your vintage gear to a shop that says we can have it done in a week or one where the reputation is known all over North America and could take up to 2 months but it’s done right. It is a hard decision when your equipment is important to you, but I’d rather go where you can trust it’s done right and have been in business a long time doing only one thing – VINTAGE STEREO EQUIPMENT & SPEAKER REPAIRS!