UPDATE: May 27, 2020
We know it’s been awhile since you heard from us, but we haven’t forgotten about you. All your emails and phone calls keep us going.
We are getting ready to reopen next week with a brand new update including a showroom makeover and expanded record room. We are rolling it out as quickly as we can. Some things might not be quite completed, but we’re going to make it as great an experience as we can, just like we always have.
We will get an update on the website as soon as we can – confirmed opening date and new store hours (I already know it’s Tuesday to Saturday – 10:00 am to 5:00 pm). We’ll have our new COVID-19 protocol – we want everyone to continue to be safe (our province rocks!) and we’re going to do our part as well. There may be some waiting times if we meet capacity, but we’ll try to make it easy and quick for everyone.
We just wanted to let you know construction is taking a bit longer than we had hoped, but I think once you see it, you’ll say it was worth the wait.
We look forward to seeing our customers, both old and new again – behind masks and without the handshakes! Take care until the big reveal.
UPDATE: April 6, 2020
As we are still closed as a storefront, but our online sales are available so that you can purchase items you view on our website. We will answer your email or phone inquiries and make arrangements for you to purchase in-store by appointment, or have an item shipped to your location.
We hope that everyone is enjoying some music and should you need anything further, please do not hesitate to reach out to us and we will be in touch as soon as we can. We are checking phone messages and emails on a daily basis.
We are currently not taking in repairs, nor do we advise shipping anything to us, as the store is closed and no one can accept your parcel. We will be the first to let you know when our repair department is operational once again.
Please stay safe and do your part to reduce the spread of this virus by social distancing and listening to our Health Authorities so we can all recover from this sooner, rather than later. We’ve got this!
To our Valued Customers:
As the situation with COVID-19 continues to evolve day-to-day in Canada, the primary focus of Innovative Audio is to protect the health and safety of our co-workers, customers and their families. We are closely monitoring this ever changing situation and are basing our actions and decisions on recommendations from the Public Health Agency of Canada and relevant local authorities.
At this time, we have taken the following preventative measures EFFECTIVE MARCH 18, 2020:
- Temporary Closure of our business which includes incoming repairs, sales & service
- We will not be able to accept incoming repairs until further notice
- We will not be purchasing any equipment
- Repair orders ready for pickup, PLEASE EMAIL us at firstname.lastname@example.org and we will contact you individually to arrange with you for a convenient time to meet to pickup. You may also leave a phone message (604-594-9575) and we will be in touch
- Online sales will be on hold as staff will not be available to answer questions or pack items
With questions or to discuss a repair you currently have in our shop, we ask for your patience until things return to normal.
If you wish to pickup your item you have left with us for an estimate or an item you have on consignment, either contact us via email at email@example.com or leave a phone message (604-594-9575) and we will be in touch with you as soon as we can and make arrangements with you.
We apologize for any inconvenience this may cause and appreciate your understanding and thank you for your continued support, while we navigate these unprecedented times and do our part to lessen the spread of the COVID-19 virus.
Based on these actions and the guidance shared by the Public Health Agency of Canada, we feel confident in what we hope is a short term shut-down of our business. As this is an evolving situation, we are closely monitoring any changes to this assessment and will share any updates on our website and social media. We will continue to base our actions on recommendations from both the Provincial and Federal authorities, always with the health and safety of our co-workers, customers and communities as our utmost priority.